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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Issue with HP LaserJet Pro MFP M28a
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06-15-2021 02:45 PM
I opened an office in Khartoum Sudan and bought an HP printer (HP LaserJet Pro MFP M28a) I tried several ways to install the printer in my Macbook at the end I saw in preferences, printer, add... a note saying Software for this printer isn't available from Appel. Contact the printer's manufacturer for the latest Software.
I tried the easy start APP... it did not recognize the printer.
Is there any other way I can install the printer software on my computer?
Thanks
06-18-2021 09:38 AM - edited 06-29-2021 06:38 AM
Welcome to the HP support community.
This printer does not have a wireless connectivity option.
However, you can connect the printer using a USB cable.
Download and install the HP Smart app to install the printer.
Here is the link to download the HP Smart app:- Click here
(Note:- Note: Don't connect the USB cable in until prompted during the install)
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
06-23-2021 05:51 AM
Thanks for your help but unfortunately I can't fix it yet.
If you see the bottom note... it did not even show me the chance to add the print that I selected. As well... Appel did not provide the HP LaserJet Pro MFP M28a.
As well I tried to install by the App "HP Smart" but the app never find the printer to install
06-29-2021 06:38 AM
I have edited my previous post, here is the correct solution.
This printer does not have a wireless connectivity option.
However, you can connect the printer using a USB cable.
Download and install the HP Smart app to install the printer.
Here is the link to download the HP Smart app:- Click here
(Note:- Note: Don't connect the USB cable in until prompted during the install)
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee