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‎10-29-2020 06:54 PM

HP Recommended
Product: HP Deskjet 3050a J611
Operating System: Microsoft Windows 10 (32-bit)

I have the HP deskjet 3050a printer. It was working fine until a few weeks ago and the motherboard on my Alienware laptop went out. I changed to using an HP Chromebook and HP Streambook. Well the printer receives the jobs perfectly fine, feeds the paper, and the print head can be heard running. However, there is never any ink on the paper. I have tried cleaning the print heads. After some research online I learned that the drivers need to be updated. If they are not updated then the printer may just stop working. I cannot figure out how to update the drivers to this printer. Can someone help?

Category:
1 REPLY 1

‎10-30-2020 12:29 AM

HP Recommended

Hi,

Please print and evaluate a Printer Status Report:

 

Can you see all the information printed clearly in black, among a clear Tri-Color Magenta, Cyan, and Yellow bar?

 

Please let me know the report results, this is not affected by a computer in any way, so we can verify the hardware and ink system condition,

 

Shlomi



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