Issue with setup of DeskJet 2752e

[NR_86]

I am currently trying to set up a HP Deskjet 2752e -- using the HP Smart app on my mobile phone -- but keep getting an error message, stating that I need to "Use SETUP cartridges" ... i.e. the ones that were supplied in the box. These are definitely the ones that I'm using but I keep encountering the same error msg. I have tried it several times to no avail.  Does anyone have an idea what the problem might be? Is there a way to bypass this stage of the setup process?

Thank you in advance.

[Kumar0307]

@NR_86, Welcome to the HP Support Community! I’m here to help.

I see that the printer is not recognizing the setup inks. Let us perform an OOB reset on the printer to resolve this issue. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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