Issues HP OfficeJet 3834 on Windows 11

[PeopleInside]

The issue started with Windows 11.

Same PC, same USB, same printer.

The USB cable seems work as I can see the printer when opening HP software but scan or print by USB never work by USB or work only after run HP Scan Doctor or Windows Repair Tool for printer.

The USB port is a direct PC USB port, changing seems is not resolving.

[PeopleInside]

Opening printers on Windows clicking on the USB printer than run Windows say WIA driver is missed

[Andr-1611]

Press key combo "Windows Key + S" enter "service" > click on Service App

> change the Startup type to Automatic for the following services

• Shell Hardware Detection = ShellHWDetection

• Print Spooler = Spooler

• Windows Image Acquisition (WIA) = stisvc

reboot

[PeopleInside]

Thanks, my PC is in Italian.

I'm trying to search this services but I don't have a search and I cannot find any of this 3 services.

[Andr-1611]

"Windows Key + S"

enter [ser]

open app services

sort by name

e questi 3 servizi non sono visibili?

[PeopleInside]

My Windows in Italian so also services are in Italian.

I have no service similar, unable to find it.

I don't know if because is in Italian .. I tried to search , guess also the Italian name but nothing.

[PeopleInside]

Found, seems all fine except WIA where I see (trigger start) near the autostart.

[Andr-1611]

I can't understand that now.

---

@PeopleInside wrote:

My Windows in Italian so also services are in Italian.

I have no service similar, unable to find it.

I don't know if because is in Italian .. I tried to search , guess also the Italian name but nothing.

---

Here are the Windows 11 Default Services Configurations

Spoiler

Name Startup Type Log On As
ActiveX Installer (AxInstSV) Manual Local System
Agent Activation Runtime_xxxxxx Manual Local System
AllJoyn Router Service Manual (Trigger Start) Local Service
App Readiness Manual Local System
Application Identity Manual (Trigger Start) Local Service
Application Information Manual (Trigger Start) Local System
Application Layer Gateway Service Manual Local Service
Application Management Manual Local System
AppX Deployment Service (AppXSVC) Manual (Trigger Start) Local System
AssignedAccessManager Service Manual (Trigger Start) Local System
AtherosSvc Automatic Local System
Auto Time Zone Updater Disabled Local Service
AVCTP service Manual (Trigger Start) Local Service
Background Intelligent Transfer Service Automatic (Delayed Start) Local System
Background Tasks Infrastructure Service Automatic Local System
Base Filtering Engine Automatic Local Service
BitLocker Drive Encryption Service Manual (Trigger Start) Local System
Block Level Backup Engine Service Manual Local System
Bluetooth Audio Gateway Service Manual (Trigger Start) Local Service
Bluetooth Support Service Manual (Trigger Start) Local Service
Bluetooth User Support Service_xxxxxx Manual (Trigger Start) Local System
BranchCache Manual Network Service
Capability Access Manager Service Manual Local System
CaptureService_xxxxxx Manual Local System
Cellular Time Manual (Trigger Start) Local Service
Certificate Propagation Manual (Trigger Start) Local System
Client License Service (ClipSVC) Manual (Trigger Start) Local System
Clipboard User Service_xxxxxx Automatic (Delayed Start) Local System
CNG Key Isolation Manual (Trigger Start) Local System
COM+ Event System Automatic Local Service
COM+ System Application Manual Local System
Connected Devices Platform Service Automatic (Delayed Start, Trigger Start) Local Service
Connected Devices Platform User Service_xxxxxx Automatic Local System
Connected User Experiences and Telemetry Automatic Local System
ConsentUX User Service_xxxxxx Manual Local System
Contact Data_xxxxxx Manual Local System
CoreMessaging Automatic Local Service
Credential Manager Manual Local System
CredentialEnrollmentManagerUserSvc_xxxxxx Manual Local System
Cryptographic Services Automatic Network Service
Data Sharing Service Manual (Trigger Start) Local System
Data Usage Automatic Local Service
DCOM Server Process Launcher Automatic Local System
Delivery Optimization Automatic (Delayed Start, Trigger Start) Network Service
Device Association Service Manual (Trigger Start) Local System
Device Install Service Manual (Trigger Start) Local System
Device Management Enrollment Service Manual Local System
Device Management Wireless Application
Protocol (WAP) Push message Routing Service Manual (Trigger Start) Local System
Device Setup Manager Manual (Trigger Start) Local System
DeviceAssociationBroker_xxxxxx Manual Local System
DevicePicker_xxxxxx Manual Local System
DevicesFlow_xxxxxx Manual Local System
DevQuery Background Discovery Broker Manual (Trigger Start) Local System
DHCP Client Automatic Local Service
Diagnostic Execution Service Manual (Trigger Start) Local System
Diagnostic Policy Service Automatic Local Service
Diagnostic Service Host Manual Local Service
Diagnostic System Host Manual Local System
DialogBlockingService Disabled Local System
Display Enhancement Service Manual (Trigger Start) Local System
Display Policy Service Automatic (Delayed Start) Local Service
Distributed Link Tracking Client Automatic Local System
Distributed Transaction Coordinator Manual Network Service
DNS Client Automatic (Trigger Start) Network Service
Downloaded Maps Manager Automatic (Delayed Start) Network Service
Embedded Mode Manual (Trigger Start) Local System
Encrypting File System (EFS) Manual (Trigger Start) Local System
Enterprise App Management Service Manual Local System
Extensible Authentication Protocol Manual Local System
Fax Manual Network Service
File History Service Manual (Trigger Start) Local System
Function Discovery Provider Host Manual Local Service
Function Discovery Resource Publication Manual (Trigger Start) Local Service
GameDVR and Broadcast User Service_xxxxxx Manual Local System
Geolocation Service Manual (Trigger Start) Local System
GraphicsPerfSvc Manual (Trigger Start) Local System
Group Policy Client Automatic (Trigger Start) Local System
Human Interface Device Service Manual (Trigger Start) Local System
HV Host Service Manual (Trigger Start) Local System
Hyper-V Data Exchange Service Manual (Trigger Start) Local System
Hyper-V Guest Service Interface Manual (Trigger Start) Local System
Hyper-V Guest Shutdown Service Manual (Trigger Start) Local System
Hyper-V Heartbeat Service Manual (Trigger Start) Local System
Hyper-V PowerShell Direct Service Manual (Trigger Start) Local System
Hyper-V Remote Desktop Virtualization Service Manual (Trigger Start) Local System
Hyper-V Time Synchronization Service Manual (Trigger Start) Local Service
Hyper-V Volume Shadow Copy Requestor Manual (Trigger Start) Local System
IKE and AuthIP IPsec Keying Modules Manual (Trigger Start) Local System
Intel(R) Capability Licensing Service TCP IP Interface Automatic Local System
Intel(R) Content Protection HDCP Service Automatic Local System
Intel(R) Content Protection HECI Service Automatic Local System
Intel(R) Dynamic Application Loader
Host Interface Service Automatic Local System
Intel(R) Graphics Command Center Service Automatic Local System
Intel(R) HD Graphics Control Panel Service Automatic (Trigger Start) Local System
Intel(R) Management and Security Application
Local Management Service Automatic Local System
Intel(R) TPM Provisioning Service Automatic Local System
Internet Connection Sharing (ICS) Manual (Trigger Start) Local System
IP Helper Automatic Local System
IP Translation Configuration Service Manual (Trigger Start) Local System
IPsec Policy Agent Manual (Trigger Start) Network Service
KtmRm for Distributed Transaction Coordinator Manual (Trigger Start) Network Service
Language Experience Service Manual Local System
Link-Layer Topology Discovery Mapper Manual Local Service
Local Profile Assistant Service Manual (Trigger Start) Local Service
Local Session Manager Automatic Local System
McpManagementService Manual Local System
MessagingService_xxxxxx Manual (Trigger Start) Local System
Microsoft (R) Diagnostics Hub
Standard Collector Service Manual Local System
Microsoft Account Sign-in Assistant Manual (Trigger Start) Local System
Microsoft App-V Client Disabled Local System
Microsoft Cloud Identity Service Manual Network Service
Microsoft Defender Antivirus Network Inspection Service Manual Local Service
Microsoft Defender Antivirus Service Automatic Local System
Microsoft Edge Elevation Service (MicrosoftEdgeElevationService) Manual Local System
Microsoft Edge Update Service (edgeupdate) Automatic (Delayed Start) Local System
Microsoft Edge Update Service (edgeupdatem) Manual Local System
Microsoft iSCSI Initiator Service Manual Local System
Microsoft Keyboard Filter Disabled Local System
Microsoft Passport Manual (Trigger Start) Local System
Microsoft Passport Container Manual (Trigger Start) Local Service
Microsoft Software Shadow Copy Provider Manual Local System
Microsoft Storage Spaces SMP Manual Network Service
Microsoft Store Install Service Manual Local System
Microsoft Windows SMS Router Service. Manual (Trigger Start) Local Service
Natural Authentication Manual (Trigger Start) Local System
Net.Tcp Port Sharing Service Disabled Local Service
Netlogon Manual Local System
Network Connected Devices Auto-Setup Manual (Trigger Start) Local Service
Network Connection Broker Manual (Trigger Start) Local System
Network Connections Manual Local System
Network Connectivity Assistant Manual (Trigger Start) Local System
Network List Service Manual Network Service
Network Location Awareness Manual Network Service
Network Setup Service Manual (Trigger Start) Local System
Network Store Interface Service Automatic Local Service
NPSMSvc_xxxxxx Manual Local System
Offline Files Manual (Trigger Start) Local System
OpenSSH Authentication Agent Disabled Local System
Optimize drives Manual Local System
P9RdrService_xxxxxx Manual (Trigger Start) Local System
Parental Controls Manual Local System
Payments and NFC/SE Manager Manual (Trigger Start) Local Service
Peer Name Resolution Protocol Manual Local Service
Peer Networking Grouping Manual Local Service
Peer Networking Identity Manager Manual Local Service
PenService_xxxxxx Manual (Trigger Start) Local System
Performance Counter DLL Host Manual Local Service
Performance Logs & Alerts Manual Local Service
Phone Service Manual (Trigger Start) Local Service
Plug and Play Manual Local System
PNRP Machine Name Publication Service Manual Local Service
Portable Device Enumerator Service Manual (Trigger Start) Local System
Power Automatic Local System
Print Spooler Automatic Local System
Printer Extensions and Notifications Manual Local System
PrintWorkflow_xxxxxx Manual (Trigger Start) Local System
Problem Reports Control Panel Support Manual Local System
Program Compatibility Assistant Service Automatic (Delayed Start, Trigger Start) Local System
Quality Windows Audio Video Experience Manual Local Service
Radio Management Service Manual Local Service
Recommended Troubleshooting Service Manual Local System
Remote Access Auto Connection Manager Manual Local System
Remote Access Connection Manager Manual Local System
Remote Desktop Configuration Manual Local System
Remote Desktop Services Manual Network Service
Remote Desktop Services UserMode
Port Redirector Manual Local System
Remote Procedure Call (RPC) Automatic Network Service
Remote Procedure Call (RPC) Locator Manual Network Service
Remote Registry Disabled Local Service
Retail Demo Service Manual Local System
Routing and Remote Access Disabled Local System
RPC Endpoint Mapper Automatic Network Service
Secondary Logon Manual Local System
Secure Socket Tunneling Protocol Service Manual Local Service
Security Accounts Manager Automatic Local System
Security Center Automatic (Delayed Start) Local Service
Sensor Data Service Manual (Trigger Start) Local System
Sensor Monitoring Service Manual (Trigger Start) Local Service
Sensor Service Manual (Trigger Start) Local System
Server Automatic (Trigger Start) Local System
Shared PC Account Manager Disabled Local System
Shell Hardware Detection Automatic Local System
Smart Card Manual (Trigger Start) Local Service
Smart Card Device Enumeration Service Manual (Trigger Start) Local System
Smart Card Removal Policy Manual Local System
SNMP Trap Manual Local Service
Software Protection Automatic (Delayed Start, Trigger Start) Network Service
Spatial Data Service Manual Local Service
Spot Verifier Manual (Trigger Start) Local System
SSDP Discovery Manual Local Service
State Repository Service Automatic Local System
Still Image Acquisition Events Manual Local System
Storage Service Automatic (Delayed Start, Trigger Start) Local System
Storage Tiers Management Manual Local System
Sync Host_xxxxxx Automatic (Delayed Start) Local System
SysMain Automatic Local System
System Event Notification Service Automatic Local System
System Events Broker Automatic (Trigger Start) Local System
System Guard Runtime Monitor Broker Automatic (Delayed Start, Trigger Start) Local System
Task Scheduler Automatic Local System
TCP/IP NetBIOS Helper Manual (Trigger Start) Local Service
Telephony Manual Network Service
Themes Automatic Local System
Time Broker Manual (Trigger Start) Local Service
Touch Keyboard and Handwriting Panel Service Manual (Trigger Start) Local System
Udk User Service_xxxxxx Manual Local System
Update Orchestrator Service Automatic (Delayed Start) Local System
UPnP Device Host Manual Local Service
User Data Access_xxxxxx Manual Local System
User Data Storage_xxxxxx Manual Local System
User Experience Virtualization Service Disabled Local System
User Manager Automatic (Trigger Start) Local System
User Profile Service Automatic Local System
Virtual Disk Manual Local System
Volume Shadow Copy Manual Local System
Volumetric Audio Compositor Service Manual Local Service
WalletService Manual Local System
Warp JIT Service Manual (Trigger Start) Local Service
Web Account Manager Manual Local System
WebClient Manual (Trigger Start) Local Service
Wi-Fi Direct Services Connection Manager Service Manual (Trigger Start) Local Service
Windows Audio Automatic Local Service
Windows Audio Endpoint Builder Automatic Local System
Windows Backup Manual Local System
Windows Biometric Service Manual (Trigger Start) Local System
Windows Camera Frame Server Manual (Trigger Start) Local Service
Windows Camera Frame Server Monitor Manual (Trigger Start) Local System
Windows Connect Now – Config Registrar Manual Local Service
Windows Connection Manager Automatic (Trigger Start) Local Service
Windows Defender Advanced Threat Protection Service Manual Local System
Windows Defender Firewall Automatic Local Service
Windows Encryption Provider Host Service Manual (Trigger Start) Local Service
Windows Error Reporting Service Manual (Trigger Start) Local System
Windows Event Collector Manual Network Service
Windows Event Log Automatic Local Service
Windows Font Cache Service Automatic Local Service
Windows Image Acquisition (WIA) Manual (Trigger Start) Local Service
Windows Insider Service Manual (Trigger Start) Local System
Windows Installer Manual Local System
Windows License Manager Service Manual (Trigger Start) Local Service
Windows Management Instrumentation Automatic Local System
Windows Management Service Manual Local System
Windows Media Player Network Sharing Service Manual Network Service
Windows Mixed Reality OpenXR Service Manual Local System
Windows Mobile Hotspot Service Manual (Trigger Start) Local Service
Windows Modules Installer Manual Local System
Windows Perception Service Manual (Trigger Start) Local Service
Windows Perception Simulation Service Manual Local System
Windows Push Notifications System Service Automatic Local System
Windows Push Notifications User Service_xxxxxx Automatic Local System
Windows PushToInstall Service Manual (Trigger Start) Local System
Windows Remote Management (WS-Management) Manual Network Service
Windows Search Automatic (Delayed Start) Local System
Windows Security Service Manual Local System
Windows Time Manual (Trigger Start) Local Service
Windows Update Manual (Trigger Start) Local System
Windows Update Medic Service Manual Local System
WinHTTP Web Proxy Auto-Discovery Service Manual Local Service
Wired AutoConfig Manual Local System
WLAN AutoConfig Automatic Local System
WMI Performance Adapter Manual Local System
Work Folders Manual Local Service
Workstation Automatic Network Service
WWAN AutoConfig Manual Local System
Xbox Accessory Management Service Manual (Trigger Start) Local System
Xbox Live Auth Manager Manual Local System
Xbox Live Game Save Manual (Trigger Start) Local System
Xbox Live Networking Service Manual Local System

What kind of Windows 11 do you have?

[PeopleInside · Accepted solution]

I'm testing, maybe the printer by network or a PDF printer was set as default printer and this caused the issue.
Maybe set the USB printer as default one (this has been flagged and done by Microsoft fix tool) seems can resolve the print issue. Let me test if the scanner also work: testing...

YES

The issue seems to be fixed.

Thank you very much for all your efforts to help me!