A few weeks ago my laptop stopped printing to my HP Office pro 9015, I thought it was laptop issues as I could still print from my phone, which is a pain as I need to go now email documents to myself and print via my phone. Anyway my daughter is doing her college work and the printer has stopped working for her too, it was printing fine all day.
The laptops both wont recognise the printer, I've tried reinstalling it to my laptop and searching for the printer but nothing. She needs to print her work off from her one drive for her assignments. When we search for a printer near by, it wont pick it up. I have printed a printer status report and all looks ok. Can you help please?
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