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HP Recommended
HP DeskJet 3634 All-in-One Printer
macOS 11.0 Big Sur

It is extremely too hard to simply connect the printer to wifi. I changed my wifi password and dreaded doing so only because it is like pulling teeth just to get it back on the wireless network. This is extremely time consuming and frustrating that every device in my home can easily connect to the wifi password but HP products. Not only do you have to download HP smart app, but you have to login to HP insta ink, then download another app HP print service plugin just to print from the phone. The HP smart app downloaded to my MAC doesn't work so both apps had to be downloaded from my phone. It has literally taken me almost two hours just to figure out how to connect my printer via wifi. I have had this printer for a couple of years and I literally dread the wifi process every time because there are so many different steps and no clear option that reads connect to wifi! It could be that simple! A button that reads connect to WIFI! and it connects! You are a leader in tech and seem to be loosing at the simple game of connecting to wifi to make it an easier process for customers who don't care to have thousands of your apps just to print a freaking document!

1 REPLY 1
HP Recommended

@Syreeta2

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day! 


I am an HP Employee

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