It’s not working

[Salma610]

 it keeps turning on and off I’m so sad I really like hp brand but this one it’s not working since i bought it couple of months ago

[VikramTheGreat]

Hi @Salma610,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I'm sorry you're going through this, especially with a brand you’ve trusted. A printer that keeps turning on and off (a power cycling loop) is often caused by a firmware glitch, hardware fault, or power supply issue. Since it’s only a couple of months old, please try a few steps and let us know.

1. Power Reset

• Unplug the printer from the wall.
• Wait at least 60 seconds.
• Plug it directly into a wall outlet (not a surge protector).
• Turn it back on.
   

2. Check for Firmware Update (if it stays on briefly)

• If the printer stays on long enough, try updating firmware via the HP Smart app or printer menu:
  • Go to Setup > Printer Maintenance > Update Printer.
     

3. Disconnect from the Network

• If the printer is connected to Wi-Fi, try turning off your router temporarily.
• Some printers loop due to network-related firmware bugs.
   

4. Remove External Devices

• Disconnect any USB drives or cables connected to the printer.

I hope this helps.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat