Job sent to print queue but not printing

[sarah_21]

Trying to print documents which go to the queue but never print.

I managed to print 1 document yesterday, so I know the set up is correct, but it's done nothing since.

[sandytechy20]

@sarah_21

Welcome to the HP support community.

I understand that the print job is stuck in the queue, I am glad to assist you.

This seems to be a driver issue, Uninstall and reinstall the printer driver to fix the issue:

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver to fix this issue

Click here to download.

Refer to the HP support document for further assistance:- Click here

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[sarah_21]

Thanks for your reply.

I have reached the point of reinstalling and have received an error:

[sarah_21]

Unfortunately, none of this worked and I then tried with another laptop and am still unable to print.  The jobs just sit in the queue and do not print

[sandytechy20]

@sarah_21

This might require remote access to the computer to fix the issue.

I am sending you a private message with the steps to talk to HP support. 

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.