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HP Recommended
HP DeskJet 2734e All-in-One Printer
Microsoft Windows 11

My new HP DeskJet 2700e printer is fully set up, but does not print. It says the ink cartridges are not lined up. They are! I checked twice! The power light is blinking and no one is available in customer support, but stupid bot

Did anyone have the same problem with set up?

 

2 REPLIES 2
HP Recommended

Hi @LJ555 

Try the steps to clean cartridges explained in the next video:

>> https://www.youtube.com/watch?v=PN9s2mdrs5c&ab_channel=LDProducts

 

If you still having issues with cartridges then you have the option to ask for help with HP Support:

 

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

 


@ferRX / I am a volunteer posting answers on my own time.
HP Recommended

Thanks to you, guys, but it seemed like not efficient approach to clean a brand new ink cartridges. I saw someone's suggestion to disconnect the printer from power source. Guess, what!? It worked! I plugged it back in and sure enough my new printer works fine. Hope my case will help someone else with new printer set up.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.