Just got an HP Envy. How do I find where the printer setup is. My epson WF-4830 printed initially

[mrl1080]

I just got an HP Envy. I was initially able to print to my Epson WF-4830 printer but today the laptop spins for a long time after print request and then comes back with message that it is not able to print.   I can't seem to find how to locate what printers are loaded to this laptop and how to troubleshoot them.  Any guidance?

[mrl1080]

Found  the printer setting and it says offline.  I haven't figure out how to change that on my Envy but used to change it easily on my old spectre

[VikramTheGreat]

Hi @mrl1080,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out, and congratulations on your new HP Envy x360! support for erd party printers like Epson WF-4830 is limited, we can still offer general Windows troubleshooting steps that might help you get back to printing:

1. View Installed Printers

• Press Windows + I to open Settings
• Go to Bluetooth & devices > Printers & scanners
• You’ll see a list of all printers installed on your laptop
• If your Epson WF-4830 is not listed, you may need to re-add it

2. Re-add the Printer

• In the same Printers & scanners menu, click “Add device”
• Select your printer from the list (make sure it's powered on and connected to the same Wi-Fi network)

If you still have trouble I would recommend reaching the Epson support team to get the driver’s and software tools that helps to sync the Pc with the printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @mrl1080,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support