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Locked

‎02-10-2020 03:58 PM

HP Recommended
Product: envy 7800
Operating System: Microsoft Windows 10 (64-bit)

Getting messages for update for my envy 7800 series but will not update

1 REPLY 1

‎02-10-2020 04:13 PM - edited ‎02-10-2020 04:14 PM

HP Recommended

@Cari7 

Hello,

Is your printer connected to the wireless network?

If so, please update the printer firmware as follows:

  1. In the printer front panel display, touch the Wireless icon (
     
    ) to retrieve the printer's IP address.
  2. Launch a web page, and then type this address in the address bar and Input. The printer Web interface opens.
  3. Click Tools, and then develop Printer Updates, and then Firmware Updates.
  4. Click the Check Now button to install the latest firmware update.

If you receive this as a response to the update search, the printer is already up to date (shown below).
The printer is up to date..JPG

So if it's HP Support Assistant that offers you an update you can ignore it.

Do not hesitate to contact us in case of need.

Best regards,:Wink:



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