cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
iandrik
New member
3 3 0 0
Message 21 of 44
Flag Post
HP Recommended

Have the last software updates and still getting "filter filed" error!!! This is frustrating!

Was this reply helpful? Yes No
Kumar0307
HP Support Agent
HP Support Agent
22,188 22,189 1,604 1,890
Message 22 of 44
Flag Post
HP Recommended

@iandrik, Welcome to the HP Support Community!

 

What model printer do you use?

Which application are you printing from?

Which version of macOS are you using?

 

Keep me posted for further assistance.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
iandrik
New member
3 3 0 0
Message 23 of 44
Flag Post
HP Recommended

LaserJet CP 1025 nw, Mac OS Mojave 10.14.6, does not print from word or PDF or any other program.

Was this reply helpful? Yes No
Kumar0307
HP Support Agent
HP Support Agent
22,188 22,189 1,604 1,890
Message 24 of 44
Flag Post
HP Recommended

@iandrik

 

Thank you for the response.

Have you tried the steps mentioned in my previous post? 

What was the result?

 

Keep me posted.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
iandrik
New member
3 3 0 0
Message 25 of 44
Flag Post
HP Recommended

I did everything and nothing worked, then i change the USB cable... an it works!!!!! We learn something new every day...

Was this reply helpful? Yes No
Kumar0307
HP Support Agent
HP Support Agent
22,188 22,189 1,604 1,890
Message 26 of 44
Flag Post
HP Recommended

@iandrik

 

Glad to know you figured it out and the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
TomL08
New member
5 4 0 0
Message 27 of 44
Flag Post
HP Recommended

I am also getting this error message. This is the information on my system.

 

My printer is an HP OfficeJet 8710.

I am running Mojave 10.14.6. This version was updated just last week.

I am using a 2017 MacBook Pro

 

This happens both when I connect wirelessly to the printer and when I connect via printer USB cable.

 

I have already followed the procedure for resetting the printer system, including deleting then re-adding the printer information.

 

The specific error message is Stopped - 'Filter' failed, 1 page.

 

It is particularly irritating that the word filter is in quotation marks, let alone single quotation marks.

 

Your community solution did not work. Please forward another solution.

Was this reply helpful? Yes No
printer_neverwo
Level 1
5 5 0 1
Message 28 of 44
Flag Post
HP Recommended

Filter Failed Error AGAIN after following these steps

Was this reply helpful? Yes No
printer_neverwo
Level 1
5 5 0 1
Message 29 of 44
Flag Post
HP Recommended

The uninstall option is grayed out.  You really need to get your products working with the best selling laptops in the world

Was this reply helpful? Yes No
printer_neverwo
Level 1
5 5 0 1
Message 30 of 44
Flag Post
HP Recommended

"We were not able to automatically locate any software options for this product"

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation