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Beach12
Level 3
47 37 0 2
Message 1 of 4
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Solved!

Lack Driver for HP Webcam 3100 for Chromebook

HP Recommended
Chromebook HP14
Chrome OS

Unless there is a way to get the HP Chromebook CAMERA to stop freezing, (as the RESET and RESTART were insufficient to resolve frozen camera), I'm trying to use an external HP Webcam 3100. 

 

 It is frozen in both Google Meet as well as Zoom.  

 

Chromebook does not detect.  I assume because Webcam was produced in Windows time span, predating Chrome OS. 

 

Is there anyway to get a driver to be compatible?

 

MUST I POWERWASH the Chromebook to correct the frozen camera? 

 

Suggestions appreciated!!

1 ACCEPTED SOLUTION

Accepted Solutions
Echo_Lake
HP Support Agent
HP Support Agent
30,633 30,562 1,468 1,552
Message 2 of 4
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HP Recommended

@Beach12

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 

To get the answer to this question, you're correct it's a compatibility issue with OS. 

System Requirements

  • Intel Pentium 4 with 2.4 GHz or AMD Athlon equivalent processor or faster and 1GB RAM (1.6GHz Dual Core and 2GB RAM recommended)

  • Microsoft® Windows® XP/Vista™/7 with SP2 (32 or 64 bit)

  • 230 MB Free hard drive space for software

  • CD-ROM drive

  • USB 2.0 port

If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting.
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
30,633 30,562 1,468 1,552
Message 2 of 4
Flag Post
HP Recommended

@Beach12

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 

To get the answer to this question, you're correct it's a compatibility issue with OS. 

System Requirements

  • Intel Pentium 4 with 2.4 GHz or AMD Athlon equivalent processor or faster and 1GB RAM (1.6GHz Dual Core and 2GB RAM recommended)

  • Microsoft® Windows® XP/Vista™/7 with SP2 (32 or 64 bit)

  • 230 MB Free hard drive space for software

  • CD-ROM drive

  • USB 2.0 port

If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting.
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Beach12
Author
Level 3
47 37 0 2
Message 3 of 4
Flag Post
HP Recommended

The frozen camera resolved (at least for now) by deleting files and freeing up space.  

 

Figured the external was a compatibility issue.

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Echo_Lake
HP Support Agent
HP Support Agent
30,633 30,562 1,468 1,552
Message 4 of 4
Flag Post
HP Recommended

@Beach12

Thank you for posting back. 

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.
 

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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