Lagging issues

[Mars04]

My Laptop is lagging so much and my desktop files have gone from desktop. Also other functions are not working. CPU and Memory consumption so high. Please tell how to fix it?

[Max3Aj]

@Mars04, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I'm sorry to hear you're experiencing lagging issues and missing desktop files on your HP laptop. Let's go through a few steps to troubleshoot and resolve this:

Check for Malware or Unwanted Software

High CPU and memory usage can often be caused by malware or background processes.

Run a full system scan using Windows Security:

• Go to Start > Settings > Update & Security > Windows Security > Virus & threat protection.
• Click Quick scan or Full scan.

Clean Up Startup Programs

Too many startup apps can slow down your system.

1. Press Ctrl + Shift + Esc to open Task Manager.
2. Go to the Startup tab.
3. Disable unnecessary apps (right-click > Disable).

Use HP Support Assistant

HP Support Assistant can automatically detect and fix many issues.

1. Open HP Support Assistant from the Start menu.
2. Go to My Devices > Your Laptop > Troubleshooting and Fixes.
3. Run Performance Tune-up Check.

If you don’t have it installed, download it here: HP Support Assistant | HP® Support

Recover Missing Desktop Files

Sometimes files may be moved or hidden due to profile issues.

1. Check if you're logged into the correct user account.
2. Navigate to:
   C:\Users\YourUsername\Desktop
   or
   C:\Users\Public\Desktop
3. Use Windows Search to look for a known file name.

If files are still missing, try using File History or System Restore:

• Restore files from File History

Update Windows and Drivers

Outdated drivers or OS can cause performance issues.

1. Go to Settings > Update & Security > Windows Update.
2. Click Check for updates.
3. Also, update drivers via Device Manager or HP Support Assistant.

Check Resource Usage

Use Task Manager to identify which processes are consuming the most resources.

1. Press Ctrl + Shift + Esc.
2. In the Processes tab, sort by CPU and Memory.
3. Note any suspicious or high-usage apps.

Optional: Perform a System Reset

If the issue persists, consider a Windows Reset (this can keep your files or remove everything):

• Go to Settings > Update & Security > Recovery > Reset this PC.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support