Laptop cannot find printer

[sanjara]

laptop is Envy. Had received a message that due to security issue my printer was axed and I was to use HP SMART. However SMART cannot find my printer.. Multiple searches to add printer - yields no printers found. Need to print.

[Max3Aj]

@sanjara, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're unable to find your printer using HP Smart on your HP Envy laptop, especially after receiving a message about a security-related change. Let's walk through the steps to get your printer reconnected and working again.

Check Printer Status

• Make sure your printer is powered on and connected to the same Wi-Fi network as your laptop.
• If it has a touchscreen, go to Settings > Wireless Setup Wizard and reconnect it to your Wi-Fi.

Reset Network Settings on Printer (if needed)

If your printer isn’t showing up, reset its network settings:

• On most HP printers: Press and hold the Wireless and Cancel buttons until the power light blinks.
• Then reconnect using the Wireless Setup Wizard.

Reinstall HP Smart

• Uninstall HP Smart from your laptop.
• Download the latest version from the Microsoft Store or directly from HP: HP Smart

Add Printer in HP Smart

• Open HP Smart and click “Add Printer”.
• If it doesn’t find your printer:
  • Click “Set up a new printer”.
  • Follow the on-screen instructions to connect via Wi-Fi or USB.

Check Windows Firewall or Antivirus

Sometimes security software blocks printer discovery:

• Temporarily disable firewall/antivirus and try adding the printer again.
• Re-enable after setup.

Assign a Static IP (Advanced)

If the printer keeps disappearing:

• Find the printer’s IP address from its control panel.
• Enter it in your browser to access the Embedded Web Server (EWS).
• Set a static IP under Network > IPv4 Configuration.

Once you've tried these steps, let us know:

• Your printer model
• How it's connected (Wi-Fi, USB, etc.)
• Any error messages you see

We’re here to help you get printing again! 🖨️💻
 

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support