Laser Jet Pro MFP M28W Printer will not print or scan

[StanSmrke]

My network-connected HP Laser Jet Pro MFP M28W printed successfully yesterday and scanned successfully 8 days ago. I tried to scan today but got only a uniquely uninformative error message. 

All I can think of doing is to uninstall and re-install the printer software. 

If anyone has any less arduous alternatives, please let me know. 

[Kumar0307 · Accepted solution]

@StanSmrke, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to scan. To assist you better, are you able to print?

Check the connectivity.

Restart the printer and the computer.

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix scanning'.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[StanSmrke]

Hi Kumar,

Fortunately, my printer is now working perfectly. The unfortunate part is that it "healed itself" before I performed any sort of intervention on it at all, so I don't know what caused the problem. 

Nevertheless, thanks for responding promptly and for turning me on to the Print and Scan Doctor. I've bookmarked the download site to ensure that there will never ever be an occasion on which I need to use it. 

Cheers!

-stan

[Kumar0307]

@StanSmrke

Sure, keep me posted for any other assistance. Happy to help.