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‎12-16-2018 11:41 AM

HP Recommended
Product: LaserJet M1212nf MFP
Operating System: macOS 10.14 Mojave

Hi,

 

I have a LaserJet M1212nf MFP for several years now. Since I upgraded macOS to Mojave (currently on 10.14.2) I am unable to scan. Printing works just fine, only the scan option is broken... When using 'HP easy scan', the app looks like it's scanning (progress bar is moving forward) but actually it's not (no preview of the document). When trying to scan via mac's 'Preview' app, I get a preview of the document but when I try to scan it I get an error that the file is corrupted...

 

Can someone help??

2 people had the same question
8 REPLIES 8

‎12-16-2018 01:32 PM

HP Recommended

Hi,

Please install the latest printer firmware by following below utility, restart the printer and check if you may then see any difference:

https://ftp.hp.com/pub/softlib/software13/COL32626/bi-122318-3/LJM1130_M1210_FW_Upgrade-20150405.dmg

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎12-17-2018 01:02 PM

HP Recommended

Hi,

 

I've installed the firmware, restarted the printer but the issue remains... Any other ideas?

 

Eyal

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‎04-03-2019 11:32 AM

HP Recommended

Go into Applications -> Image capture. The printer should show up in  the device window. On the lower right, click Show Details. You'll be able to adjust the settings. I tried all the other hoops that tech support had people jump through then found a reply from HP with this advice and it worked.

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‎04-03-2019 11:57 AM

HP Recommended

I spoke too soon. It worked once. Once! Then didn't work again. HP, if I have to buy a new machine because you can't keep up with MAC OS updates, it isn't going to be an HP device!

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‎04-05-2019 08:37 AM - edited ‎04-05-2019 08:39 AM

HP Recommended

That's very dissapointing. I have to take photos with my cell phone in order to "scan" documents. The MFP is almost useless now. HP - never again!

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‎04-09-2019 12:01 AM

HP Recommended

HP, we need a solution! Do you expect me to throw away the machine? Unacceptable!

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‎06-15-2019 08:51 AM

HP Recommended

I've been scanning documents using my phone and not via the scanner I own since I have no response from you guys at HP... embarrassing.

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‎06-15-2019 10:10 AM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP.
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