LaserJet M140we Printer Setup Incomplete error

[wzittel]

Hello - 

I used HP Smart to setup the new printer on my first computer and it seemed to work fine. I again used HP Smart to set it up on my laptop, but it did not succeed and now says "Printer Setup Incomplete".  I tried connecting with the first computer, but it says the same thing.  It will only print an error page stating that I need to use HP Smart to set it up, and directing me to the app that I used already.  I have pried uninstalling HP Smart and reinstalling, unplugging and restarting the printer, resetting the wireless settings, printing from a USB cable, nothing works.  Please help I need to get this printer working.

[sandytechy20]

@wzittel

Welcome to the HP support community.

I understand that you are getting setup incomplete error, I am glad to assist you.

Did you uninstall the HP smart app and driver from the root level before installing the new driver?

If not, follow these steps:-

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

[SofiaML]

Hello community!

The information in the following link may also help:

HP Smart printer setup and account registration errors

SofiaML
HP Support Community