• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
LaserJet Pro 200 Color MFP M276n
Microsoft Windows 10 (64-bit)

Hi

Installation of "HP Full solution" software stops with this error.

How can I install the drivers and other ...

123.png

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Saaghi
Thank you for posting on the HP Support Community.

 

I have a few troubleshooting steps we could try to fix the issue:  

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

  1. If the printer is connected to your PC through the USB cable, remove it.
  2. Click on Start, in the search bar type in, cmd and press Enter.
  3. In this window type in "msiexec /unregister" (no quotes) and press Enter.
  4. Type in "msiexec /regserver" (no quotes) and press Enter.
  5. Click on Start, in the search bar type in "msconfig" (no quotes) and press Enter.
  6. Click on the Services tab.
  7. Click on "Hide All by Microsoft".
  8. Click on Disable All.
  9. Click on the Start Up tab.
  10. Click on Disable All.
  11. Click OK and restart your PC.

Please let me know if you are able to install the software after following the above. If you are, Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@Saaghi
Thank you for posting on the HP Support Community.

 

I have a few troubleshooting steps we could try to fix the issue:  

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

  1. If the printer is connected to your PC through the USB cable, remove it.
  2. Click on Start, in the search bar type in, cmd and press Enter.
  3. In this window type in "msiexec /unregister" (no quotes) and press Enter.
  4. Type in "msiexec /regserver" (no quotes) and press Enter.
  5. Click on Start, in the search bar type in "msconfig" (no quotes) and press Enter.
  6. Click on the Services tab.
  7. Click on "Hide All by Microsoft".
  8. Click on Disable All.
  9. Click on the Start Up tab.
  10. Click on Disable All.
  11. Click OK and restart your PC.

Please let me know if you are able to install the software after following the above. If you are, Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

After the above solution you should back to step 7 and enable all things that you disabled before.

HP Recommended

@Saaghi
I sincerely appreciate your input on this solution, Please feel free to contact us here anytime you need any further assistance.
Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.