LaserJet Pro 500 m570dn Set Serial number

[Jonatay]

I service HP Printers and we have a m570dn that a tech replaced the formatter board on and now the serial number is all XXXX.

I see no way of inputting it in service mode or 2nd service mode.

I tried the ftp method using the 2 different txt files with the following command lines that were created in notepad++ and using the proper ESC character:

{ESC}%-12345X@PJL SET SERVICEMODE=HPBOISEID
[Personal Information Removed]
@PJL DEFAULT MODELNUMBER=“CZ271A”
@PJL SET SERVICEMODE=EXIT
@PJL RESET
{ESC}%-12345X

2nd file:

{ESC}%-12345X@PJL
@PJL SET SERVICEMODE=HPBOISEID
[Personal Information Removed]
@PJL DEFAULT MODELNUMBER=“CZ271A”
@PJL SET SERVICEMODE=EXIT
@PJL RESET
{ESC}%-12345X
{ESC}Z
{ESC}E

FTP procedure was:

Open cmd prompt

Type "ftp 10.0.0.183"

Type "send C:\HPSerialFix.txt"

Hit Enter when asked for password

Type "quit"

Neither file (HPSerialFix or HPSerialFix2) worked for me.  Sill showing XXXXX for the serial.  Am I missing something or doing it incorrectly?

Thanks!

[Repairatrooper]

You do not need to FTP it. If you have the printer locally installed, share it out.Then open a command prompt window as an administrator and type the following command

copy /b "filename" \\computername\printersharename

The /b tells the printer to treat as a binary file not an actual printable text file.

If you were going to use FTP I believe the proper command would be "put" not "send"

Here is the text code I normally use

%-12345X@PJL JOB
@PJL SET SERVICEMODE = HPBOISEID
@PJL SET SERIALNUMBER = XXXXXXXXXX
@PJL SET SERVICEMODE = EXIT
@PJL EOJ
%-12345X

You need to save the file as PJL file

[Jonatay]

How do you create a PJL file?

[Repairatrooper]

Create the document in notepad and when you save it rather than save as file.txt you save as file.pjl

[Jonatay]

So, .pjl isn’t an option. Can I just simply change the file extension to .pjl from .txt?

[Valsimot]

The PJL command provided by @Repairatrooper is 100% working, I also when using FTP use the put command not send.

Just changed a serial number on M570 for testing purposes

[Repairatrooper]

When you go to save you need to select file type, change to all files and then type the file name like this  filename.pjl

[Jonatay]

Just to confirm, the file does have the ESC ASCII symbol, correct?  I have pasted my latest version below with the addition of model.  Does everything look correct?  Changed to .pjl file as well.

Also, if using ftp, is this the correct commands:

ftp "IPADDRESS"

put C:\HPSerialFix3.pjl

Hit enter for password

quit

I'm just trying to get my ducks in a row because it's at the customer location.

[Jonatay]

Thank you both for the help!  I followed the steps I outlined in my last post asking for confirmation admin it worked. 

Thanks again! 

Jon