LaserJet Pro MFP M125a software installation error

[MankiwFrod]

Hello, I'm trying to install the printer software on my laptop. Everytime I try to, on the "connect the product" section of the HP installer, it keeps giving me an error saying the operation took too long to execute. I'd like to hear a solution. Thanks in advance.

[Jeet_singh]

Hi @MankiwFrod,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and wanted to assist you. I understand you are having issues installing the printer. Don't worry as I have a few suggestions which should help you resolve this issue.

For better clarity and to assist you better I would require more information regarding this:

• Did you try to run print and scan doctor from and check?
• Did you try to install the printer software from the HP support site and check if it fixes the issue?

Let’s try to fix this issue by doing a clean install. Follow the steps mentioned below:

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
• Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
• Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
• Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
• Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
• Now restart your computer again.
• Open the Run window again, type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.
• Click on http://ftp.hp.com/pub/softlib/software13/printers/LES/M125/LJPro_MFP_M125-126_full_solution_15309.ex... and install the software.
• Connect the USB cable only when prompted.

I hope this helps. Let me know how it goes for further assistance.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts,

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[MankiwFrod]

Thank you so much for such a detailed response, however, I wasn't able to solve my problem. I did everything according to your instructions other than this: 

• Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device"."

Because there was no "Printer" on the device manager list.

However, in Control Panel - Device and Printers, I troubleshooted my device and found this problem: "USB Composite Device can't work properly with USB 3.0." it keeps bringing this up on all of the USB ports on my device. I didn't have this problem till after I reset my Windows.

Any ideas?

Thank you in advance.

[Jeet_singh]

Hi @MankiwFrod,

As I understand the issue started after the recent reset of Windows, I would personally suggest you try to update the Bios, Chipset drivers on your PC.

If you have all the drivers updated and still having the issue. I would recommend you to try creating a new user account and check if that helps.

Please respond to this post with the results of the troubleshooting for further assistance.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[MankiwFrod]

After continuously trying couple of different things, I decided to try to only install the basic drivers instead of the full solution and that worked for some reason. That alone, as of now, has all the features I need for my work. In the future, if I face any problems with HP products, I'll remember you as an example that the company's employees will accuretly help me in solving them. Thank you for your time.

[Jeet_singh]

Hi @MankiwFrod,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,