LaserJet ProP1102W; Print and Scan Doc sees printer, but not able to communicate with it

[AustinDrive]

Powered, rebooted, three different USB cords. Tried to delete driver package with Windows; said driver package was in use, though printer not connected! Used file shredder to delete driver pkg files, reinstall, still not communicating.

[Zamin]

hi, turn off printer, disconnect from PC, shutdown pc and turn on again. And type printmanagement.msc in command. (win+r)  And after opening new windows select ALL PRINTERS folder delete your printer and select ALL DRIVERS folder delete your printer driver. 

[AustinDrive]

Thank you, Zamin.

"Windows cannot find printmanagement.msc"

I should add that this was after Windows reinstalled itself recently, deleting previously installed programs, though keeping data.

[Zamin]

hi

if you cant open printmanagement.msc via win+r, then check CONTROL PANEL/ADMINISTRATIVE TOOLS/PRINT MANAGEMENT

i hope this way easy for you.

[AustinDrive]

Thank you for staying with me, Zamin.

No Admin Tools on Control Panel. Did Start Menu/Windows Administrative Tools. No Print Management listed.

[Zamin]

hi

i hope your Windows OS is normally.

https://www.youtube.com/watch?v=IyEhC9W5s1c

in this video you can see how to find PRINT MANAGEMENT. If you have not loaded same as in video then you must to change you windows to other new.

[AustinDrive]

Followed the YouTube instructions; Print Management not there on the list.

Windows Update only downloaded a features update on my Windows 10, 1809.

Went to Microsoft website, asking the question: Cannot find printmanagement.msc. Advice was to clear the spooler folder and restart, which I did.

Printing test page still brings a printer error message. Print and Scan Doctor still not communicating with printer.

Used File Explorer search with "printmanagement." parameter; several files came up, but no .msc.

So, Zamin: are you saying I must reload Windows 10? I have no disc copy of Windows, as this Acer computer was pre-loaded with Windows 7, and auto-updated to 8 and 10.

[Zamin]

hi

i think your PC will better work with windows 7. Auto update can make some troubles. if you have lisensed windows, then you can install it.

i was troubles with office programs after auto-update to win 10.