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06-02-2022
06:59 AM
- last edited on
06-03-2022
11:51 AM
by
JessikaV
Dear HP Gentlefolk,
I love HP, and I use *only* OEM toner. Having said that, we have over 100 HP nodes (LaserJet/OfficeJet, mostly) that we have to scan and - most likely - update their firmware. We assume that many users have been buying non-OEM toner, and I was wondering if there is a list of printers that will start rejecting those once we flash the firmware. I know that my M277dn was one of them.
Nota bene: I fully support HP's decision to reject aftermarket toners, which have been known to cause issues; in a few cases our organization had to replace broken printers because having them repaired would be too costly.
TIA,
CP
06-05-2022 07:46 AM
Hi @command_prompt,
Welcome to the HP Support Community.
I'd like to help!
I understand you would like to know the dynamic security enabled printers.
The Firmware Update may prevent supplies with non-HP chips or circuitry from working.
Note: For printers manufactured prior to December 1, 2016 dynamic security will not be enabled by the firmware. Please note that HP cannot guarantee the quality or reliability of non-HP cartridges.
You may refer to this document - HP Printers - Dynamic Security Enabled Printers and Dynamic Security Feature Affecting Cartridges Using Non-HP Security Chip
Hope this helps! Keep me posted.
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06-06-2022 02:45 PM
Thanks for reply, greatly appreciated. I know that a firmware update may prevent printer from recognizing a non-HP toner, I was just wondering if there is a known/existing list of HP LaserJets (both color and monochrome) that *will* stop recognizing non-OEM supplies. Something similar to the https://support.hp.com/hr-en/product/hp-officejet-pro-6830-e-all-in-one-printerserie/5390307/documen... , but for LaserJets. I am trying to be proactive and make our users aware that they should switch to HP parts prior to the firmware update, and that certain non-OEM supplies they may have already purchased will have to be thrown out/recycled.
Having access to such list will help me with reaching out to owners/users of these printers. Unfortunately, we do not know when these LaserJets were manufactured and/or purchased.
CP