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- Laserjet P1102W printing blank pages when selecting Print On...

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02-11-2022 09:37 PM - edited 02-11-2022 09:38 PM
I have a Laserjet P1102W; lately, when selecting to (manually) print on both sides, the printer produces blank pages. It acts like it is printing, but nothing is actually printed. In the past, this has worked no problem - it would print the first side, I would then manually reinsert the pages, hit "Continue" in the popup on my PC, and it would then print the reverse side pages.
Now, however, for some reason, the page prints out blank. To test, I tried printing a single page (so NOT the Print on Both Sides option) - the page prints out just fine. The toner cartridge is new, so it's not an ink issue. When printing single-sided, it prints fine. I have confirmed this printing from Adobe Reader, a web page, and Notepad.
The problem only occurs now when selecting Print on Both Sides. This issue happens in all apps I try to print from, Adobe Reader, Edge and Chrome, Notepad - no matter the app, it prints blank, which makes me think this is a driver issue, and specifically with Windows 11 (as I think the last time I did this and it worked, it was with Windows 10; I recently upgraded to 11).
Edit: I forgot to add, I am running the latest driver from HP Support.
Is anyone else having this issue? Can anyone else confirm, or even better, is there a fix for this (that is NOT "re-install Windows 10")?
02-12-2022 03:25 AM
Hi,
Generally you printer is compatible with Windows 10 or previous versions, it is not compatible with Windows 11 and using a driver intended for older operating system may work and may not, it is not intended or tested with the OS:
https://support.hp.com/us-en/document/ish_4839960-4840167-16
How is the printer connected to your computer? is it connected via USB or through the network? we may try some thing and see if that may help getting the driver to react better, if that might be possible
Please open Notepad and click on File > Print.
Right click the printer in the list and select Properties.
Open the Ports tab and take a note of the currently used port for the printer, please clarify what exact port is used (do not change any value, just clarify the current configuration and close this window).
Shlomi
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02-12-2022 06:18 PM - edited 02-12-2022 06:19 PM
Hi Shlomi!
Ah, I went back and looked at the drivers, you are correct, it looks like only Windows 10 is "officially" supported at this time. I assume HP is working on Windows 11 drivers?
The printer is connected wirelessly, over on the other side of the room. I also connect to this printer from other PC's/laptops in the house.
Also, for what it is worth, I have the latest firmware installed on the printer.
And yes, I know what the IP address of printer is (and the port it's connected on is IP_<ip-address>, listed as Advanced TCP/IP Port Monitor). I've set it up through my router such that the printer always gets assigned the same address.