• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎10-01-2026 11:41 AM

HP Recommended
Product: HP LaserJet Pro 3001dw

Running into an issue with HP LaserJet Pro 3001dw on Windows 11 where the device is going to sleep despite settings saying otherwise.

 

We have gone through all known troubleshooting steps - checking sleep/ auto-off settings, updating drivers, updating firmware, etc.  This issue has only been happening for the past 2-3 months or so, was fine before then.

 

The device will not wake unless the physical wi-fi button is pressed, or if the switch sends a ping to the device.  If the computer sends a ping to the device, it does not wake.  

 

This is happening for multiple printers of the same model.  Any suggestions?

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->