Locked out of EWS server / web services and can't get new claim code for HP smart

[lorkitty]

Hi there,

I gather folks have had this issue in the past. Can someone please tell me how to reset the Admin password on the EWS
 server? I just tried shutting down my printer and unplugging as was recommended but hasn't resolved it.

FYI I was having issues after the initial install of my HP Deskjet 3755 All in one printer (and HP Smart) so I had to uninstall and then re-install both. I now have the printer working but the HP Smart APP has locked me out so I can't manage from there. It's asking me for a claim code which I no longer have from my original install and I can't seem to get the print info report, which apparently has this, to print from Web Services  as I'm locked out on EWS as well (asking me for an admin password I don't have) and it won't print by pressing info button + Wireless button on my printer. It does nothing. Needless to say, very frustrating. Appreciate if anyone has any ideas, please let me know how to resolve these issues.

Thank you

[Betty0610]

@lorkitty

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

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Thanks!