Locked out

[Tlwarmsage]

I am locked out of my HP printer. Color laser jet pro 3201dw.

i have no idea how to access it

[VikramTheGreat]

Hi @Tlwarmsage,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If you're locked out of your HP Color LaserJet Pro 3201dw printer — especially from the embedded web server (EWS) or admin panel — here's a step-by-step guide to regain access, including how to reset the printer if needed:

Solution 1: Try the Default Login

If you're locked out of the printer’s web interface:

1. Find the IP address of the printer:
   • On the printer control panel: Go to Settings > Network > Wi-Fi Settings or Reports > Network Summary.
   • You can also print a Network Configuration Page from the menu.
2. Open a browser and enter the IP (e.g., http://192.168.1.45)
3. Try the default credentials:
   • Username: admin
   • Password: (leave blank) or try admin

If these don’t work, continue to the next step.

Solution 2: Factory Reset (Hard Reset)

⚠️ A factory reset will erase all settings, including Wi-Fi, password, and admin restrictions.

To reset the HP Color LaserJet Pro 3201dw:

1. Power off the printer.
2. Press and hold the back button (↩) or cancel (X) button (depends on model).
3. While holding the button, power the printer back on.
4. Keep holding until you see a message like “Permanent Storage Init” or “Resetting”.
5. Release the button and let the printer restart.

If this doesn’t work, there may be a hidden Service Menu depending on the firmware version. I can guide you through that if needed.

Solution 3: Reset via HP Smart App (if partially accessible)

1. Open the HP Smart app on your phone or PC.
2. If you can see the printer listed, go to Settings > Advanced Settings (opens the Embedded Web Server).
3. Navigate to Settings > Restore Defaults or Security > Admin Settings > Reset Password.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support