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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Looking for IP address

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09-16-2024 05:26 AM
I have a HP Deskjet 1010 series printer which has been working just fine. I have a Chromebook which I have been using with my printer. Yesterday I went to print something and It's telling me the printer is not connected????? Don't know what happened.... Anyway I went to manually add printer in but I need IP address.... Can anyone help ?
09-17-2024 02:05 PM
Hi @IP23 ,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand the HP Deskjet 1010 is a basic printer that typically does not have a network interface or an IP address, as it is usually connected directly to a computer via a USB cable. This model is generally not equipped with Wi-Fi or Ethernet capabilities, so it doesn’t have an IP address.
Here’s what you can try to resolve your issue:
Check the USB Connection: Ensure that the USB cable is securely connected between your printer and Chromebook. Sometimes, simply unplugging and replugging the cable can resolve connection issues.
Restart Devices: Restart your printer and Chromebook. Sometimes, a simple restart can fix connectivity problems.
Update Printer Drivers: Make sure you have the latest printer drivers installed on your Chromebook. You can usually find the drivers through the HP website or the Chromebook’s built-in printer settings.
Re-add the Printer: Go to your Chromebook’s settings and remove the printer from the list of connected printers. Then, add it again. Here’s how:
- Go to Settings > Advanced > Printing > Printers.
- Click on Add Printer and select your HP Deskjet 1010 from the list.
Check Printer Status: Make sure the printer is turned on and not displaying any error messages.
Refer to this document: HP Deskjet 1010 Printer User manual
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.