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Welcome to the HP Community Forum.
@iDave666 wrote:Product: HP ENVY 5055 All-in-One PrinterOperating System: Microsoft Windows 10 (64-bit)Software / Application: HP Smart
HP Smart has an infinite loop bug when trying to recognize my printer.
When selecting my printer, the HP "Smart" software sees my printer, recognizes that it is turned on and online...but when I click on it, claims that it is off and asks me to hit "OK" to scan again.
What might have happened?
Could be a couple of things, including something when the application tried to update recently.
At this writing:
HP Smart - Windows - Latest version = 142.3.139.0
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HP Smart - Windows
Try / Consider
Check / Run Windows Updates > Install any pending updates
Next - If not yet done:
Restart everything, including the router that controls your network.
Next,
Open and Check HP Smart
If the HP Smart opens but does not work or hangs partly open > Close the HP Smart App.
Note: If you cannot stop HP Smart, Restart the computer and log in > Do not restart HP Smart yet.
No Joy?
Reset HP Smart Application - Windows
Next,
Reset the HP Smart application - This action removes the app data.
Windows 10 -
Settings > Apps > Apps and Features
Windows 11 -
Settings > Apps > Installed Apps
Search and Find HP Smart in the apps list
Open Advanced options > Reset the app
Restart the computer and log in
Open HP Smart > Sign in > Add Printer(s)
f the app Reset does not work by itself,
Next,
Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps
Restart the computer and log in
“Get” a new copy of the HP Smart application from the Microsoft Store
Open HP Smart > Sign in > Add Printer(s)
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HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP ENVY 5055 All-in-One Printer
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