Loss of OCR option on HP Envy 5546

[JimmytheVic]

I have just changed my laptop and connected my printer and scanner to it. On the old machine when I took a scan I had to option of saving as a Rich Text File. I can't seem to find this now I have changed computer. 

I downloaded the driver from the HP site and connected it all as normal, anyone any idea why this handy feature is no longer there?

[Raj1788]

@JimmytheVic

Welcome to the HP Community

Could you please help me with the operating system of the computer?

The OCR is included in the Full featured printer driver.

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/hp-envy-5540-all-in-one-printer-series/5447939/mode... to download and install the HP ENVY 5540 series Full Feature Software and Drivers.

Try to scan.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)