Lost 2 way communication between hp 2600 printer and new laptop now running windows 10

[asmita6658]

@sarrang

Sure!

Have a great day!

[sarrang]

Hello Asmita

I'm still on holiday, but I just wanted to let you know that I have wirelessly connected to and printed okay from my older Deskjet 3050 which I keep in my flat overseas. It seems that the main problem is the printer in my house in the UK, the 2620 model. I remember that I had a lot of problems setting that up wirelessly to my wife's Pavilion, and initially it started printing out in German. I don't remember how it all ended up okay but there were initial setting up problems with the 2620.

Anyway, I'll revert again when back in the UK, but I believe the 2620 is the problem.

Regards David

[asmita6658]

@sarrang

Sure, David. 

Have a great day!

[sarrang]

Hello Asmita

I am back in the UK now, still unable to connect wirelessy to my HP 2600, although I connected wirelessly with no problem to my HP 3050 while overseas.

To be honest I'm tired of spending so much time on this, I might as well buy another printer that hopefully will be more responsive (and it won't be a HP printer that I will buy).

I'm convinced that the problem lies with the HP 2600. As I said it originally printed in German when I bought it in the UK from Currys. I had to go on;line to find how to correct this.

Do you have any advice on the above? Please don't ask me to delete and re-install software, I've done that so many times.

Regards

David Wood

[asmita6658]

@sarrang

Hi David. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.
 

[MarcusSoMe]

Hello,

We never heard back from you! Were you able to find the support you were looking for?

Thanks,

MarcusSoMe
Executive Escalations
Social Media Ambassador
CS Americas
HP Inc. 
Palo Alto
CA
USA

[sarrang]

No, when I think about my HP printing issue I start to lose the will to live.

[MarcusSoMe]

Hello ,

I have escalated your issue to HP’s Support Team in your region for their review of possible options available, if any, to resolve your issue.  You should be contacted within 4 business days (this does not include weekends or holidays).  Response times may vary by region.  Please keep me posted if contact is not made after 4 business days.

Best regards,

MarcusSoMe

Executive Escalations

Social Media Ambassador

CS Americas

HP Inc.

Palo Alto

CA

USA