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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
RC991
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Low Ink Indicator flashing although ink tanks are all full.

HP Recommended
Smart Tank 515
macOS 10.12 Sierra

Setting up a new Smart Tank 515. Ink bottles dispensed as per instructions. Magenta ink tank gives a low ink indicator warning although ink tank is full. What should I do next?

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Jay_G24
HP Support Agent
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HP Recommended

Hi @RC991,

 

I'd like to help!

Let's try a power reset on the printer

 

Reset the product

 

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

Update the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

 

Also, try the steps in the document -Blinking Lights and 'E' Errors

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

RC991
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HP Recommended

Thanks. Eventually took the printer into an HP agent for repair where the issue was identified as a printhead failure. Printer is currently being repaired.

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Jay_G24
HP Support Agent
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That's great! 

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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