Low Ink Indicator flashing although ink tanks are all full.

[RC991]

Setting up a new Smart Tank 515. Ink bottles dispensed as per instructions. Magenta ink tank gives a low ink indicator warning although ink tank is full. What should I do next?

[Jay_G24]

Hi @RC991,

I'd like to help!

Let's try a power reset on the printer

Reset the product

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Update the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

Also, try the steps in the document -Blinking Lights and 'E' Errors

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[RC991]

Thanks. Eventually took the printer into an HP agent for repair where the issue was identified as a printhead failure. Printer is currently being repaired.

[Jay_G24]

That's great! 

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!