M127fw driver installing issues with Win 10 ver 1803

[KCP10]

Since the Windows 10 April update (my PC updated last week), I can no longer print to my printer. It is connected via ethernet and is working fine on the network with other devices such as an iPad. I've rebooted the rooter, printer and computer. I've also uninstalled the drivers and tried to install the latest version 15309 but keep getting fatal erros once the driver installation identifies the printer and begins installing. I've also tried to install the driver with a USB cable connected, but this too gets to 99% and fails with a fatal error.

[ShlomiL · Accepted solution]

Hi,
Please follow the steps below and let me know if that resolve such an error:

**Be aware that if you have other printers installed on your PC, those will need to be reinstalled too once completing these steps.

1. Uninstall the HP Software from your PC.

2. Remove any instance of HP Printer from the Control Panel > Devices and Printers.

3. Right click the start button and select Run, then Run dialog appear.

4. Type printui.exe /s and press OK, the Printer Server Properties appear,

5. From within the Drivers pane remove any listed HP printer. select teh 2nd option to remove both the driver and its packages.
6. Backup your registry prior making any registry changes:
     https://support.hp.com/in-en/document/c03485724
7. Update your registry using the Reg file below (that will change some printer related policies for your PC):
     https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1
8. Right click the Start menu and select Run.
     Type Services.msc and press OK.
     Locate and stop the Print Spooler service
9. Browse to c:\Windows\System32\spool\drivers.
     Rename W32X86 to W32x86.old
     Rename x64 to x64.old
     Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 4...
10. Restart your computer.
11. Reinstall the HP Software and check for any difference

Please let me know the results,
Shlomi

[KCP10]

Thank you Shlomi, this has worked.

[TomBeckman]

Ihave the same issue with an OfficeJet 6700. No printing after the Windows 1803 update. The printer drivers will not load after trying these steps, HP Print and Scan Doctor, Troubleshooting HP Installation Failure USB , removing antimalware. I've tried USB and network connections. I can scan, but the printer drivers won't install. Any thoughts? Thanks.

[carlyorke]

This worked for me, as well. 

I worked with a support guy over email for hours before I found this post. It would be great if it wasn't buried the Community.

Thanks!