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‎02-14-2023 05:06 PM

HP Recommended
Operating System: Microsoft Windows 11

I have used this printer for a year with no problems, and loved it. This morning it suddenly would not turn on. I unplugged it and disconnected it from the printer and waited for a minute, but it still would not turn on. I have also tried another cord is there anything else I can do to get this printer working?

Category:
1 REPLY 1

‎02-26-2023 04:40 AM

HP Recommended

Hi @DandelionCreek,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that your HP LaserJet Pro M15a Printer does not power on.


Please follow the steps listed below to reset the printer:
1. With the printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.
NOTE: HP recommends plugging the printer directly into a wall outlet.
5. Turn the printer on.
You may also refer to this document.

 

Let me know if this helps and have a nice day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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