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HP Recommended
HP Color LaserJet Pro M252dw
Microsoft Windows 10 (64-bit)

Hi, 

I set a password for my printer because it randomly started printing pages in the middle of the night. However, I forgot the password. How can I reset the password without knowing it?

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@XheVoice

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, 

I Understand you need instructions on resetting the password, I'm going to send you a private message with the instructions on how to perform an advanced reset on the printer. The reason why we are utilizing the information in private is that these steps are specific to your printer. 

 

Please check your Private message icon on the upper right corner of your HP Community profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@XheVoice

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, 

I Understand you need instructions on resetting the password, I'm going to send you a private message with the instructions on how to perform an advanced reset on the printer. The reason why we are utilizing the information in private is that these steps are specific to your printer. 

 

Please check your Private message icon on the upper right corner of your HP Community profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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