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Locked

‎09-25-2024 07:11 PM

HP Recommended
Product: HP Color LaserJet Pro M254dw
Operating System: iOS

I have had this printer for years and never remember setting a password. Our wifi changed and I can't fix the connection without an admin password. I was told the best way to do this is a factory reset which I do not know how to do. 

Category:
1 REPLY 1

‎09-26-2024 10:15 AM

HP Recommended

Hi @Kathryn1230,

 

Welcome to the HP Support Community

 

We need to perform an NVRAM reset to restore the printer to its original settings.

 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

  

Hope this helps! Keep me posted. 

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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