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‎08-11-2021 01:08 PM

HP Recommended
Product: HP LJ Pro MFP M28w
Operating System: Microsoft Windows 7 (64-bit)

M28w not printing docs (test page, docx), but print .pdf and .jpg

Category:
1 REPLY 1

‎08-19-2021 12:27 AM

HP Recommended

@San4ousoff

 

Welcome to the HP Support Community.

 

I'd be happy to assist you with the printing issue.

 

Are you using the HP Smart App on your PC? If not, you may try and install to see if that works: https://support.hp.com/in-en/document/c04675142. If yes, uninstall and reinstall it.

 

If the issue persists, try these steps:

 

Let's run the HP Print and Scan Doctor:

 

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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