cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Corrco
New member
6 3 0 0
Message 1 of 3
134
Flag Post

Solved!

M527 software problematic

HP Recommended
M527
Microsoft Windows 10 (64-bit)

This MFP is very problematic to install and configure. Most likely it is from the advanced security capabilities.

 

The full or basic web pack usually enable printing and or scanning, but both only work a few times before they fail to function.

The printer goes offline and can't resume

 

Scanning fails with either  "The HP imaging device was not found" or, on another system where the scan to network folder was configured to try and get this working, it directs the user to go to the scanner control panel to select the job - tried deleting this job, tried a factory reset - keeps coming back.

 

Ideally I want end users to be able to scan directly to their local storage, without leaving their desk to go the scanner. This has not been accomplished so far beyond the initial setup scan

 

This behavior occurs on all three units, across multiple devices - laptops and desktops.

1 ACCEPTED SOLUTION

Accepted Solutions
Repairatrooper
Level 13
Level 13
8,613 8,511 891 2,602
Message 2 of 3
Flag Post
HP Recommended

The M527 is capable of scanning directly to a network folder and that is what it is designed to do. That way you do not have to start the software, go load a document and then go back and press scan before someone else does. It is a business class machine and designed to work in a business environment. Configure as such and you will not have problems.

follow instructions here: https://support.hp.com/us-en/document/ish_3997013-1096884-16

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2
Repairatrooper
Level 13
Level 13
8,613 8,511 891 2,602
Message 2 of 3
Flag Post
HP Recommended

The M527 is capable of scanning directly to a network folder and that is what it is designed to do. That way you do not have to start the software, go load a document and then go back and press scan before someone else does. It is a business class machine and designed to work in a business environment. Configure as such and you will not have problems.

follow instructions here: https://support.hp.com/us-en/document/ish_3997013-1096884-16

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
Corrco
Author
New member
6 3 0 0
Message 3 of 3
Flag Post
HP Recommended

Thank you for the reply.

 

Is it not possible to manage the scanning to a local folder from the PC? The control panel on the device is a cumbersome interface that takes too many steps.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation