MFP 137fnw admin password reset

moonspell · ‎06-12-2023

Hey there,

I just set the administrator password for EWS. Unfortunately it seems that EWS cut my 32 character password during pasting or some other error occurred so I am no longer able to access EWS as an administrator. Having searched the community posts and the manual it seems to me that resetting the device is considered to be rocket science. There are no records on how to manage that...

So please tell me how to perform a factory reset.

Thank you.

Andr-1611 · ‎06-13-2023

Hello @moonspell ,
Welcome to the HP Support Community!

A password with 14 characters is sufficient!

I have forwarded your post. This informations are not intended for the forum.

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.

Inquiries via private messages (PM) cannot be answered.

moonspell · ‎06-14-2023

Hello Andr-1611,

thank you for your answer. Unfortunately neither the front nor the back 14 characters do the magic of logging me in. Could you please tell me (via dm, so that the next 20 people having the same question have to ask again) how to perform a factory reset?

That would be really kind of you.

Tanks in advance!

Moonspell

Repairatrooper · ‎06-14-2023

It would be the first 16 characters. The last 16 are dropped. (Truncated)

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

moonspell · ‎06-14-2023

Thanks Repairatrooper,

but I also tried that already. All I need is some information on how to perform a factory reset on my MFP 137fnw.

Regards

Moonspell

Repairatrooper · ‎06-14-2023

This document should provide some guidance: https://support.hp.com/ca-en/document/ish_6180774-6013408-16

That link likely will not provide what you need. As these units are based on the Samsung engine, resets are different than other HP products. I will see what I can do to assist you. If you can find someone who has posted the troubleshooting manual online, the instructions are in there. My NDA as a service technician does not allow me to post in public.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

moonspell · ‎06-16-2023

Thanks, I also tried 16 chars without success.

A_Gayathri · ‎06-16-2023

Hi @moonspell,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A_Gayathri
HP Support Community Administrator.

moonspell · ‎06-17-2023

Hello Gaya 1239,

unfortunately I did not receive a private message from you.