MFP 137fnw web interface password

[j4eger]

I changed the password on the web interface one week ago. Today I wanted to access it but the password is not accepted.

Ich entered Tech menu -> Data setup -> Clear All. Mem but this didn't solve my problem.

How can I factory reset the printer so that the default credentials are working again?

[praveenbv]

Hi@j4eger, Welcome to the HP Support Community!

I understand you are not able to access the EWS page of the printer. We need to perform a factory reset on the printer to resolve this issue. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[j4eger]

I didn't receive any private message.

[praveenbv]

@j4eger,

Using HP Embedded Web Server

Before starting wireless parameter configuration, check the cable connection status.
1 Check whether or not the network cable is connected to the machine. If not, connect the
machine with a standard network cable.
2 Start a web browser such as Internet Explorer, Safari, or Firefox and enter your machine’s
new IP address in the browser window.
For example,
3 Click Login on the upper right of the HP Embedded Web Server website.
4 If it’s your first time logging into HP Embedded Web Server you need to log-in as an
administrator. Type in default ID (admin). Default password is none. We recommend you to
set the default password for security reasons. You can change your ID and password from
Security > System Security > System Administrator.
5 When the HP Embedded Web Server window opens, click Network Settings.
6 Click Wi-Fi > Wizard.
Wireless network setup | 56
7 Select the one Network Name(SSID) in the list.
8 Click Next.
If the wireless security setting window appears, enter the registered password (network
password) and click Next.
9 The confirmation window appears, please check your wireless setup. If the setup is right,
click Apply

[j4eger]

Point 4 is not possible.

As I wrote on my first post I cannot login. The default password does not work and my changed password also does not work. Yes I'm 100% sure to have the correct password because it's stored in my password manager.

[praveenbv]

Hi@j4eger,

We have done the basic troubleshooting I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.