MFP M140we lässt sich nicht installieren, gelbes Ausrufezeichen blinkt immer

[menmic]

Hi,
eine Verwandte hat sich den HP LaserJet MFP M140we gekauft. Mit PC-Sachen und Internet etc. kennt sie sich nicht aus und ich hatte mich angeboten, den zu installieren. Ich hatte bei mir die Software heruntergeladen, um die auf Stick mitbringen und das ohne Internet installieren zu können, diese drei Dateien hatte ich gewählt:

HPEasyStart_15_9_11.exe
HPEasyStart-13.6.5-LJM139-M142_UWL_54_3_5248_1_Webpack.exe
M139-M142_Series_FW_Update-20230729.exe

Der Drucker ist per USB an ihren PC angeschlossen, irgendwelcher Onlinekram wird nicht benötigt, also eigentlich eine ganz banale 0-8-15-Sache.

Irgendwie kam ich beim Setup öfter an einen Punkt, an dem der Drucker etwas mit Internet wollte. Und das Setup endete immer mit der Situation, daß nur noch ein leeres, weißes Fenster da war - zwar noch mit der farbig hinterlegten Titelleiste des Setup-Fensters, aber unten waren dann keinerlei Inhalte mehr, nur leer, weiß. Wenn ich das Kreuz oben rechts verwendet hatte, kam eine Sicherheitsabfrage, ob ich das Setup wirklich beenden wollte, der Drucker wäre dann noch nicht benutzbar. Wenn ich dort nein gewählt habe, kam ich wieder in ein leeres weißes Fenster. Ich habe einmal über 10 Minuten gewartet, aber es tat sich nichts und ich mußte das Setup immer beenden.

Ich habe auch das Firmware-Update mal laufen lassen, das klappte auch problemlos, aber es ändert sich nichts, mit der runtergeladenen Software läßt sich der Drucker nicht installieren.

Ich habe dann die Windows-Funktion benutzt, um einen neuen Drucker zu installieren, das klappte ganz schnell und reibungslos, aber wenn ich was zu drucken versuche, hat die Titelleiste des Druckauftrags-Fensters hinten immer ein " - Achtung" oder ähnlich an den Druckernamen angehängt und die Aufträge verschwinden zwar aus dem Fenster, als wenn fehlerfrei gedruckt worden wäre, aber der Drucker tut nichts.

Und vom allerersten Einschalten an blinkt bei dem Drucker ununterbrochen das gelbe Ausrufezeichen. Das Display ist dabei aus oder ohne Inhalt, also ich habe keine Ahnung, was dieses Blinken bedeuten soll. Nach dem Einschalten zeigt das Display verschiedene Sachen an, ein großes "HP" und was weiß ich, und dann geht es aus bzw. wird leer.

Und auch kopieren kann man nicht: Wenn man auf die Kopier-Taste drückt, kommt zwar eine gedruckte Seite heraus, aber auf der ist gar nicht der Inhalt des eingelegten Originals, sondern irgendein englischsprachiger Text mit irgendeiner Problembeschreibung oder sowas (jedenfalls weder eine Info, was genau los ist, noch eine Anweisung, was man tun soll - irgendeine ganz allgemeine Info nur).

Und in der Systemsteuerung > Programme & Features tauchen die abgebrochenen Setups nicht auf, ich kann also auf Windows-Ebene nichts rückgängig machen, um sicher bei Null beginnen zu können.

Ich habe dort über eine Stunde Zeit vertrödelt für genau gar nichts - und das nur, um ganz primitiv einen Drucker einzurichten, der lediglich per USB drucken können soll und sonst nichts, Null Firlefanz ist da erforderlich, kein WLAN und keine Verbrauchsmateriel-Bestellung, einfach nur schwarz/weiß drucken und kopieren will die Frau...

Kann mir jemand einen Tipp geben, wie man eine so banale Einrichtung fehlerfrei durchführt?

Ich habe so einen Mist noch nie erlebt bei einem Drucker - und ich habe auch von HP schon viele Drucker gehabt.

Und was ist eigentlich der Unterschied zwischen diesen beiden HPEasyStart-Setups? Auf der HP-Downloadseite habe ich nicht verstanden, wofür ganz exakt die beiden sind, welche man für was braucht.

danke!

[PalenoRafael]

Hey @menmic,

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

[menmic]

Hi & thanks,

unfortunately my english is not goog enough for such a complicated problem... 😕

And I saw other german threads here as well? Or am I here at the wrong place for support for us german clients?

therefore an information reduced version (and hope I am able to understand answers 😟 ) :

A relative of mine bought that printer for to connect it to her PC and print via USB cable and as well just make copies without using any computer.

No internet and nothing, so really very easy without any aspects that could cause any problems at all.

But the printer refuses to do anything, not even copies are possible, a yello ! is blinking any time the printer is switched on. And the display is empty, therefore I don't know what's the problem.

Even the built in driver of Windows doesn't work: If I use this one printer jobs appear in the job window and vanish after the usual time but the printer doesn't do anything (obviously giving Windows the feed back the job was printed). But the Windows printer jobs title bar shows a " - Achtung" after the printer name.

I spent so much time for nothing, I use printers since about 40 years now and never ever in my life had such problems simply for to make a printer ready to work, I even hat several hp printers over the years.

But why can other german people post their threads in their own language???

thanks

[Irfan_06]

Hi @menmic,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer.

To understand the issue and help you, please share the details listed below:

Please follow the steps below to perform a power drain on the printer.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

Make a copy on the printer standalone and let me know if you have the same issue. (Place an original document on the scanner glass and make a copy to confirm hardware failure) 

- Error messages (if any) on the unit. Please share an image if possible.

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know to which device are you trying to connect your printer to eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[menmic]

Hi,

thanks for that post - but did you read my text before replying?

Please follow the steps below to perform a power drain on the printer.

Oh boy!!!

This seems to be hard work?

And it is a brand new device, why do customers have to do that work?
I will do that but as you know it is not my printer but the one of a relative of mine. And I'm not able to go there before monday, but the person will go into night shift on monday for one week, so it will take more than one week to make that strange work possible...

I hoped, I only had to give that person a phone call, telling, what to do to make the printer work.

That person is only customer and never took anything out of any printer and won't be able to do that before practicing with somebody showing how to do that...

- When was the last time your printer was working fine?

As described the printer is brand new and never did anything - that red ! is blinking since the printer was switched on the first time.

- Were there any changes made to your printer recently?

We didn't do anything with the printer exept switching it on and off and pressing the copy button several times.

- May I know to which device are you trying to connect your printer to eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

As I described it is a Windows PC connected via USB cable - I even tried the standard Windows driver for the printer.

thanks...

[Raj_05]

Hi @menmic, 

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support

[menmic]

Hi again,

there will be an unexpected possibility to do thar tomorrow, but I have one question:

There are points 1 to 5 and then a line break and then this text:

"Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges"

This is about the same as what is in the points 1 to 5 above that - is it really ment I should do all that after point 5?

thanks

[menmic]

Hi,

for I did'nt get an answer I did that all which means I rather did things twice:

---

@Irfan_06 wrote:

Hi @menmic,

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

Make a copy on the printer standalone and let me know if you have the same issue.

---

Yes, same thing:

Whenever that printer is turned on the yello ! is blinking.
When trying to make a default copy You don't get a copy but a print of an error description in english language (and the scanner doesn't do anything, the printer starts immediately).

No error messages at all, the display is empty.

And I tried the ... button to set copy parameters but that button doesn't respond, nothing happens when pressing it.

I'm going to contact the support directly as suggested before, giving them a link to this thread:

---

@Raj_05 wrote:

I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

---

thanks

[menmic]

Hi,

unfortunately it is not possible to contact the support:

---

@Raj_05 wrote:

Hi @menmic, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

---

There I am asked to add a product of mine, but as I told this is not my printer. I tried to pretend to own that printer, then I was asked for the S/N. I entered that string and got the message that in my case the S/N wasn't enough, I had to give a P/N as well. But the P/N of that printer ist not accepted.

I tried 7 other of that all in all 9 strings shown on stickers inside the printer but none of them was accepted and it is not possible to go anywhere further to reach the support, the form is locked without an accepted P/N.

I had to cancel the whole procedure...

what a mess...

what a waste of time...

[ferRX]

Hi @menmic 

I am volunteer here in Printers area for HP Community.

Ich bin Freiwilliger hier im Druckerbereich für HP-Community 😇

1. Because the "Laserjet M140we" is a HP Plus printer model you have the option to call to the next number for HP Support:

• https://support.hp.com/de-de/help/hp-plus#

2. Also to let you know that all the printers ended with "e" are HP Plus printers.

• And all HP Plus printer models must need to be connected to Internet.

3. More information on that

• >> https://www.test.de/HP-Smart-und-HP-Verwirrung-um-HPs-Drucker-App-5732922-0/

4. HP Plus printers requirements

• 

5.

Probably you may want to return your printer and select another Laserjet printer but without the "e" .

6.

Then you will be able to use that printer with a USB cable and also without Internet, for example:

• LaserJet M140w    - without the "e"

Best Regards,

ferRX.