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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: MFP M281CDW Install requires admin permissions

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10-25-2020 03:50 PM
My printer stopped accepting either USB or WiFi printing, so I attempted to reinstall the software on a Windows 10 device.
However, I continuously receive the following error:
I have exhausted the HP troubleshooter options, including using the Run As Administrator option and logging into the laptop as Administrator.
Any other suggestions? I am at the point where the only way I can print is via USB stick.
10-25-2020 04:02 PM
It is a permission error.
Solution
TKB article contributed by HP Expert ShlomiL
Fix for the dreaded error “Call to Drivepackageuninstall returns error 5”
Call to DriverPackageUninstall error 5 returns during HP Device Software uninstall
Reminders
- Section HP PC Solution >> First Step “Run as Administrator” is crucial
- Run “Check for Updates” as many times as necessary to fully update Windows
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