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‎07-22-2025 10:35 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M281fdw
Operating System: Microsoft Windows 11

I updated from Windows 10 to Windows 11. After some Windows updates the printer in no more recognized in lan network and therefore i can't print anymore, Windows saying "printer offline", which is still recognized by HPSmart but can't print because of "missing drivers" which are installed. If i restore Windows from a backup before the updates the printer works again. Need help...

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1 REPLY 1

‎07-23-2025 04:56 AM

HP Recommended

@RViertelmeister 
Welcome to the HP Support Community!

 

Download only this complete software: HP Universal Scan - Full Feature Software and Driver 

Into the directory: Download

Also read all the information!

 

Disconnect the printer from the system, deactivate WLAN or unplug the LAN and/or USB cable.

 

Now you should uninstall all the old printer software and delete the corresponding directories.

Restart the computer and then install the new software.

 

I hope this helps and you can continue to use the printer under Win11 in exactly the same way as under Win10.

 

Kind Regards
Andr-1611

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