MFP M283cdw I can print files using HP smart but not from Print screen but works from other PC

[wpd5]

MFP M283cdw printer hooking up to a new laptop

[Kuroi_Kenshi]

Hi @wpd5,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

follow these steps to troubleshoot:

Set Printer as Default

• Go to Settings > Devices > Printers & Scanners
• Click on your HP M283cdw
• Select Manage > Set as Default

Remove & Reinstall Printer

• In Printers & Scanners, click on your printer and select Remove Device
• Restart the laptop
• Reinstall the printer using HP Smart or HP’s official drivers from HP’s website

Check Printer Queue & Status

• Open Control Panel > Devices and Printers
• Right-click your printer and select See What’s Printing
• If any jobs are stuck, click Cancel All Documents

Change Printing Preferences

• Right-click the printer in Devices and Printers
• Select Printing Preferences > Advanced
• Ensure it’s set to Print in Color (if applicable)

Test Printing from Another App

• Try printing from Notepad or Word instead of the print screen
• If it works there, the issue might be with the software you’re using

If it still doesn’t work, let me know the exact error message! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,