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‎12-17-2020 08:20 PM

HP Recommended
Product: MFP M177fw
Operating System: macOS 10.13 High Sierra

I have the HP Laserjet Pro MFP M177fw printer and after installing the latest firmware it not starting. it stays as Hp logo.

I have already performed all the steps mentioned in this post with no luck.

Category:
1 REPLY 1

‎01-04-2021 12:02 PM

HP Recommended

@air234523

 

Welcome to the HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

If the issue persists, perform a printer reset to fix the issue. I am sending you a private message with the steps to reset the printer which is particular for your printer model. Please check the mailbox icon at the top-right corner of this screen.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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