MS Surface X Pro Drivers

[loneracer]

I need printer drivers for an HP Deskjet 100 Mobile Printer and an HP Officejet 250 All-in-one.  I have an MS Surface X Pro.  I should have researched before buying this machine, as I am finding SO MANY incompatibilities.  Can you PLEASE help?

[ShlomiL]

Hi,

For the Officejet Mobile 250 install below drivers, either via USB, through the Wireless Network or via WiFi Direct:

https://ftp.hp.com/pub/softlib/software13/printers/OJ250/OJ250_Full_WebPack_40.11.1148.exe

For Wi-Fi Direct connect the computer to the printer's network first:

https://support.hp.com/us-en/document/c04577030

For Wireless connection with a router follow these steps to connect the printer:

https://support.hp.com/ie-en/product/hp-officejet-250-mobile-all-in-one-printer-series/5156319/docum...

For USB, do not plug the cable till the installation asks to do so.

For the Officejet Mobile 100 install below drivers to  use the printer:

https://ftp.hp.com/pub/softlib/software12/COL36711/mp-109108-4/OJ_SF_100ML411_Full_Win_WW_140_022.ex...

For a USB connection, do not plug the cable till the installation asks to do so.

For Bluetooth connection, follow the below steps:

https://support.hp.com/us-en/product/hp-officejet-100-mobile-printer-series-l411/4231339/model/42314...

Shlomi

[loneracer]

I tried both of those drivers before but tried again after your reply.  Neither will load and I still get the fatal error message during the installation.  My understanding is that there are MANY incompatibilities with application software, drivers, etc., with the MS Surface X Pro.  Apparently, due to the SQ1 - ARM Based Processor needing things ported out to be ARM compatible.  Is that something you have any insight to?

[ndelena]

I'm having the same problem but with the HP Envy 7640. The HP drivers are not compatible with the arm64 chipset in the Surface Pro X. I'm a bit surprised, as HP makes arm64 laptops, but ultimately the reason the installation fails is incompatibility with the chipset.

[ndelena]

@Loneracer, try adding the printer via Windows Settings. After the installation that way, it directed me to download the "HP Smart" application from the Windows App Store. The app automatically connected to my printer I can scan through it, among other features.

[loneracer]

Hi Ndelena,

Thank you kindly for your input and suggestions!  Much appreciated!  Below is what has transpired since my post.

Last week on Christmas day, I was on the phone with an MS Support Representative for 2.5 hours.  I even gave him remote access to my computer, so he could drive and facilitate the process.  After trying SEVERAL things, including downloading HP Smart, he was not able to install drivers for an HP OfficeJet 100 Mobile Printer nor an HP Officejet 250 All-in-one Portable Printer.  I think he tried to find 32bit drivers as well.  When all was said and done, it was clear that the SQ1 ARM Processor incompatibilities WON the battle.  When I expressed my desire to simply return the computer, he took it kindly, and transferred me to a MS Marketing representative.  This was another 1/2 hour exchange on top of the 2.5 hours.  Because I bought the unit at a Best Buy, the MS Representative transferred me to a Best Buy Marketing Representative.  Because I bought the unit in a Best Buy store and not online, THAT representative transferred me to a different Best Buy representative.  Whew!  I explained my desire and I was told I can return it at any Best Buy store until 1/14/2020 as long as I have a receipt, which I do.  I will do that this week (hopefully with no snags) and look for a real computer.  My experiences with HP drivers for MANY years have been positive and successful.  Always rock solid!  My experiences with other application incompatibilities on this MS Surface X Pro have been very frustrating.  Including applications from Adobe, which has also always been a rock solid application provider.  Clearly the issue is Microsoft not having covered all if not most of their bases before releasing the MS Surface X Pro.  To expect users to take the hit because they chose to use the SQ1 ARM based architecture is a shot to their foot.  More PROACTION would have been in their best interest!  I should have gone with my gut feel, when I got lots of vague answers to my questions when researching for this purchase.   So there you have my 'thesis like' story!  Again, thank YOU for your input.

[ProX2]

So, the main question: is HP going to release a compatible set of drivers?

Microsoft claims that 32 bit apps are compatible, this is the second one that fails (the other one was an AV)