MS Word not displaying more paper size options

[Ria55]

Recently I had to reset my PC and therefore had to reinstall my HP Envy 6122e printer.

Unfortunately, now I can’t see the page sizes under the page layout tab in Word anymore. All I can choose from is A4 or letter size.

Doing some research I came across:

“The list of paper sizes is populated by information supplied by the driver for the default printer, not by Word. Word only displays paper sizes supported by your printer”.

Before I always had the option in choosing any paper size in word.

How can I fix this?

[Dragon-Fur]

@Ria55

Welcome back to the HP Community --

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@Ria55 wrote:

Recently I had to reset my PC and therefore had to reinstall my HP Envy 6122e printer.

Unfortunately, now I can’t see the page sizes under the page layout tab in Word anymore. All I can choose from is A4 or letter size.

Doing some research I came across:

“The list of paper sizes is populated by information supplied by the driver for the default printer, not by Word. Word only displays paper sizes supported by your printer”.

Before I always had the option in choosing any paper size in word.

How can I fix this?

---

-- Short version --

• Ensure that Printer Properties is set to the installed HP Driver 

If needful,

• (Re)install the full driver printer software 
• Make sure the Default Printer is under your control and not chosen by Microsoft
• Recheck Printer Properties

-- Details / Examples --

==========================

Windows - Printer Properties

 Windows 10

Settings > Devices > Printers and scanners

Right-Click on your Printer > Printer Properties > Tab Advanced

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer >

Printer Properties > Tab Advanced

Verify / Correct the Driver = the installed HP driver and not the IPP / Microsoft drivers

Example - Printer Properties 

① → ② Optional → Printing Defaults

Printer_Properties_Reprint_18

=========================

Printer Software - Full Driver

Reinstall the full driver printer software

-- Note --

If you do not want / need the added information, Scroll down to Web Pack Installation

Check / Apply Windows Updates 

• Check / Install any pending Windows Updates 
• If any updates are applied in Windows Updates, Restart your computer and log in

Next,

Uninstall existing printer software

• Uninstall existing full driver printer software from Programs and Features.
• If your printer software includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.

Install full driver printer software

• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

Web Pack Installation - Open Web Page - Full Driver Printer Software

HP Envy 6100 Series EasyStart Printer Setup Software - Offline Use Only 

• Open the Web Page
• Download, Save, and Install the software.
• NOTE → If forced to use the "Internet connection required" web pack → If you have issues installing the software, consider using the Microsoft Edge browser to download and initiate / start the installation.
• If using a USB cable to connect the printer to your computer, connect the cable when instructed to do so, near the end of the software installation process.
• After the software is installed, Restart the computer and log in

Short Version Done 

=============================

HP Universal Scan Software - Optional

Separately -- Supported on this printer and Windows 11

Installation of the HP Universal Scan Software adds a self-named "HP Scan"  shortcut icon to the Desktop.

-- NOTE --

If you have installed the full driver printer software,

And

If the HP Scan installed with the full driver is the "new format" (larger GUI and new layout),

Then

In general, you perhaps do not need to install HP Universal Scan -- the version of HP Scan that installs with the software for this printer is a functional match to the HP Universal Software.

That said, if you can't stand it for any reason, the system will tolerate installing both the full driver and the HP Universal Scan software.

HP Universal Scan Software

Printer Model and Operating System version Dependent >>

When the software is installed, HP Universal Scan Software adds a self-named HP Scan software shortcut to the Desktop.

Note

Where supported, HPUSS can be installed as standalone or installed after the full feature / full solution printer software.

Open website  HP Universal Scan Full Feature Software 

If needful, choose a different OS > Open all

Find / Download / Save / Install HP Universal Scan – Full Feature Software and Driver Webpack 

After the software is installed, Restart the computer and sign in.

Example - HP Universal Scan - PDF 

HP_Universal_Scan_PDF_More_Menus_3

=======================================

HP Containers / Desktop Shortcuts

Next,

The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

-- Driver Assistant --

• The Printer Assistant and the HP Scan Assistant, are dependent on printer model and supported software options for that printer.
• The Assistant type that is supported with a particular printer will be installed with that printer's full driver printer software.
• HP Scan, the format determined by the printer model, is installed with the full driver for the printer.

-- No Assistant companion --

HP Universal Scan Software - Model and Operating System / version dependent

• When installed, the HP Universal Scan software adds a separate self named “HP Scan” shortcut

-- Assistant and HP Scan -- Naming Conventions --

• Printer Assistant – Where supported as part of the printer model's full driver printer software
• HP Scan – Shortcut added to the Desktop is named for the printer model

OR

• HP Scan Assistant – For those printer models that do not support the Printer Assistant
• HP Scan - Shortcut added to the Desktop is named for itself "HP Scan"

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_12

Next,

-- Manage Scan to Computer --

Open the Assistant type installed with your full driver printer software

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Driver Printer Software - Installed

HP_Printer_Assistant_HP_Scan_Assistant_8

=========================

Windows - Default Printer

Preparation > Check / enable the printer as the “Default Printer”

Windows 11

Settings > Bluetooth & devices > Printers and scanners

Scroll down > Switch OFF Let Windows manage my default printer

Scroll up > Select (Left-Click) your printer from the list of printers > Set as Default

Windows 10

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

Default_Printer_Check_and_Manage_4

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP Envy 6122e All-in-One Printer

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