MY Envy Inspire 7255E is only printing black and White from Adobe Illustrator color document.

[CJC11]

MY Envy Inspire 7255E is only printing black and White from Adobe Illustrator though I'm attempting to print a color document. I have printed two different color files and they both were black and white. I don't know how to determine if this is a setting in Illustrator or a printer setting. I've checked the properties in Illustrator and they all look correct.  Any ideas on how to narrow down what the problem is?

[A_Gayathri]

Hi @CJC11,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY 7255E. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.
• click here and follow the troubleshooting steps - HP ENVY Inspire 7200e, 7900e Printers - Color or black ink not printing, other print quality issues

Hope this helps! Keep me posted. 

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