MY HP Envy 2520 does not allow to print in colour

[Samr247]

For some reason when I try to print in colour from Word or Excel etc the printer dialogue box does not allow the selection of Colour. In fact it does not show the choice of anything in terms of B&W, colour or grey scale. I have done the following:

Uninstalled and installed the driver using HP driver on their website - did not work

Uninstalled and installed using Windows 10 own install - did not work

I reviewed the print preferences etc and still can now find it

Assistance will be appreciated.

[The_Fossette · Accepted solution]

@Samr247

I reviewed your post and I understand that you are unable to find the color option from printing from MS Word or Excel.

Don’t worry, I assure you I will try my best to get this sorted.

Are you able to print in color from other applications?

Meanwhile, I recommend you root uninstall the printer and then reinstall using the printer IP address.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

Add the printer using IP address -

1. Select “Start” and type “printers” in the search box.

2. Choose “Printers & scanners“.

3. Select “Add a printer or scanner“.

4. Wait for the “The printer that I want isn’t listed” option to appear, then select it.

5. Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.

6. Select “TCP/IP Device” in the “Device type” list.

7. Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel. 

8. Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Samr247]

😀😁

Thank you so much, it worked!!!!!

[The_Fossette]

@Samr247

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Cheers!